Features
Required Text:
Instructional Materials: Instructor-prepared manual and
handouts.
Course Objectives:
After completing the Employment Mediation Training course, participants will
be able to
- Understand mediation
- Compare and contrast mediation with other organizational decision-making
processes
- Understand the role of the mediator within organizations
- Detail and demonstrate the seven stages of the mediation process
- Understand when mediation is useful in a workplace
- Understand the role and tasks of the mediator
- Understand issues of neutrality and confidentiality within an organizational setting
- Understand the difference in the use of mediation in union and non-union dispute contexts
- Be ready to mediate employment disputes
Outline by Sessions:
Day One: |
- Introduction to Mediation
- The Context of Employment Mediation
- Stages of the Mediation Process (Stages 1-3)
- Power, Rights and Interests
- Union and Non-Union Organizations
|
Day Two: |
- Stages of the Mediation Process (Stages 4-6)
- Conflict Coaching
- Mediation Techniques
|
Day Three: |
- Caucus in Mediation
- Neutrality and Confidentiality
- Role Play of Complete Mediation
- Writing Agreements
- Litigated cases -- Working with Lawyers
|
|
